When you purchase something on eBay, you are given the chance to leave a feedback of your transaction; either negative, neutral, or positive. However, you can also rate the seller based on things like communication and shipping lead time. This is called seller feedback.
How to Leave Seller Feedback?
Usually there will be an email reminder from eBay to leave feedback for the seller. If you missed leaving feedback for previous purchases, you can scroll through your purchase history to leave your feedback. To access your purchase history, go to the top right corner and click on “My eBay”, and on the drop-down menu there should be “Purchase History”. Once you are there, you can select the seller/item and:
- Leave either a negative, neutral, or positive overall feedback.
- Rate the transaction with a bit of details; communication with the seller, expectation versus reality of item received based on description, shipping costs.
- Leave additional comments.
Leaving feedback is equally important to both the seller and other potential buyers. It gives the sellers an idea of what is working well or needs improvement, and buyers can know what to expect.
If you have multiple product purchases from the same seller, leave a feedback for each product. That information is extremely useful for eBay’s algorithm.
How to Check a Seller’s Feedback Score?
After you click on a listing, you will be directed to the product page. On the right hand side of the page, there will be the seller’s name and feedback score right beneath the name in percentage. Sellers that have high feedback scores tend to show up top in search results because they are deemed better. Sellers receive 1 point for a positive feedback, no points for a neutral feedback, and -1 point for a negative feedback.
Leaving a Negative Feedback, and Handling Feedback Disputes with Sellers
Bear in mind that a negative feedback will be stuck as permanent record for the seller. So before you decide to leave a negative feedback, ensure that you are fair and reasonable with your decision because the seller’s reputation is at stake. Don’t mix up between a product feedback and seller feedback. A bad product does not necessarily reflect as a bad experience with the seller. There’s a reason why product feedback is separate from seller feedback.
When a seller’s rating is affected, it is seen by the public, so potential buyers know that a buyer has had a bad experience with this particular seller. Sellers may dispute when they receive a negative rating. The first step to handling a feedback dispute is trying to not give negative feedback in the first place. If there is a problem with your purchase, communicate with the seller and try to resolve the problem. If you have left a feedback and the seller chooses to dispute it by getting in touch with you, allow them to offer an explanation. Sellers can request for a feedback revision by initiating it through the system, from which the buyer will receive an email of revision request. The buyer can then choose to accept the request or decline it.
If you choose to accept the revision, your initial feedback and comments will no longer be visible, and will be replaced with your revised feedback. If you choose to decline, eBay will prompt you to provide a reason, and you can choose from a list of available reasons. The important thing is to remember to be responsible and reasonable when leaving a feedback because it directly affects the seller’s business.
Read about eBay’s feedback policies here.
Request a call back
We help Brands set up, manage and optimise their Amazon/ESTY/Shopify/eBay stores
- We strategize, plan and run your ad campaign based on our 8 years of experience
- We manage customer support the right way ensuring brand equity is maintained while adding experience and process to reduce losses.
- We list your products based on what each platform needs
- We optimise your listings according to current ecosystem requirements
- We monitor and advise on compliance to ensure that tour platform stays functional.